Refund policy
At Essence Ethinics, we strive to deliver high-quality clothing and ensure a satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. No Return & No Refund Policy
All purchases made on Essence Ethinics are final.
We currently do not accept returns, exchanges, or refunds once an order has been successfully placed and delivered.
Because our garments are carefully processed, packed, and often prepared specifically for each order, we maintain a strict no return and no refund policy.
2. Exceptions (Damaged Product Only)
Returns or exchanges may be considered only if the product delivered is damaged.
To request assistance, customers must contact us within 24 hours of delivery with:
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Order number
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Clear photos of the product and packaging
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Opening/unboxing video showing the sealed package and the damaged product
⚠️ Opening video proof is mandatory.
Requests without an opening video will not be accepted.
After verification, our team will review the request and decide whether a replacement can be issued.
3. Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
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Products purchased during sale or promotional offers
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Customized or altered garments
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Items damaged due to improper use or handling
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Products returned without original packaging
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Minor color variations due to lighting or screen differences
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Size issues if the correct size ordered by the customer was delivered
We recommend checking our size guide carefully before placing your order.
4. Cancellation Policy
Orders once placed cannot be cancelled after they are processed for shipping.
5. Contact Us
If you have any questions regarding returns or your order, please contact us through Instagram chat messages for assistance.
